Return & Replacement Policy

Thanks for shopping at www.avantgarde.energy

If you are not entirely satisfied with your purchase, we’re here to help.

Please refer to our Warranty Policy which serves as the primary and final obligation with regards to any Returns or Repair policy.

Replacement

You have 30 calendar days to return an item from the date you have received it.

To be eligible for a replacement, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item and also convey the tentative time period for your replacement.

If your replacement is approved, we will repair or replace at our option, carry out replacement of the component to be done within a reasonable time, and without charges for parts and AGI factory labour

Shipping

You will be responsible for paying for your own shipping costs for replacing your item. Shipping costs are non-refundable.

Cancellation Policy

The order(s) once placed and accepted by the Company shall be firm, binding and non-cancellable by the Customer/Distributor. In the event of any likelihood of cancellation of any of the order for reasons beyond the control of the Customer/Distributor, the Customer/Distributor shall exert all bonafide steps and measures to comply with the said order through any other Dealer(s) and only in case the same is not exercisable by any of such Dealer also, the Customer/Distributor may, prior to the scheduled date of shipment, cancel any or all Equipment on such order upon giving timely written notice (along with supporting documents and records evidencing such steps and measures having been taken by the Customer/Distributor under this Clause prior to issuance of such written notice) and simultaneously upon payment of the following cancellation charges for each unit cancelled. The cancellation charges, intended as liquidated damages and not penalties, are as follows:

Cancellation Charges Expressed as a Percentage of Purchase Price Number of Days Prior to Scheduled Date of Shipment that Notice of Cancellation is Received by Company
Customer Distributor/Dealer
0-5 days 15.00% 5.00%
5-15 days 10.00% 4.00%
16-30 days 5.00% 3.00%
31 days or more 3.00% 2.00%

It is hereby clarified that the decision of the Company in relation to the shipment date, eligibility of cancellation of the Order(s) or part thereof etc. shall be final and binding on the Parties.

Contact Us

If you have any questions on how to return your item to us, contact us at

contact[at]avantgarde.energy

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